Handover Phase
Preparation for Handover:
- Conduct a final inspection of the project to ensure completion according to specifications and standards.
- Compile all necessary documentation, including record drawings, operation manuals, warranties, and certificates.
- Address any outstanding issues or deficiencies identified during the final inspection.
- Schedule a handover meeting with the client to review project completion and transition plans.
Handover Meeting:
- Coordinate a formal handover meeting with the client, key stakeholders, and project team members.
- Present the completed project to the client and provide an overview of the project scope, deliverables, and performance.
- Review documentation and confirm that all contractual obligations have been fulfilled.
- Discuss any outstanding items, warranties, maintenance requirements, and post-construction support.
Occupancy Preparation:
- Coordinate with the client to facilitate the transition to occupancy, including move-in logistics, access arrangements, and tenant improvements.
- Provide guidance on building operations, maintenance procedures, and emergency protocols.
- Conduct training sessions for building staff and tenants on equipment operation, safety procedures, and facility management.
Final Payments and Financial Closeout:
- Review and finalize financial aspects of the project, including final payments, invoices, and change orders.
- Obtain lien releases, waivers, and other necessary financial documentation from subcontractors and suppliers.
- Reconcile project costs against the approved budget and financial records.
- Complete any remaining administrative tasks related to project finances.
Documentation Handover:
- Transfer all project documentation and records to the client, including record drawings, operation manuals, warranties, and certificates.
- Ensure that documentation is organized, labelled, and easily accessible for future reference.
- Provide guidance on the use and maintenance of project documentation, including digital and hardcopy formats.
Post-Handover Support:
- Offer ongoing support and assistance to the client during the transition period and beyond.
- Address any post-handover issues, warranty claims, or service requests promptly and professionally.
- Maintain open communication channels with the client to address any concerns or questions that may arise.
- Provide guidance on future maintenance, upgrades, or renovations to optimise the performance and lifespan of the facility.
Follow-Up and Feedback:
- Follow up with the client after handover to ensure satisfaction with the completed project.
- Obtain feedback on the handover process, project outcomes, and overall experience.
- Use client feedback to improve future project delivery and client relationships.